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"Education is the most powerful weapon which you can use to change the world”
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Chapter 11 Assignment Part 1

Chapter 11 Assignment Part 1

Q Chapter 11-Revamping the System Please submit in essay and MLA format. I will deduct half points for incorrect format. NO QUESTION THEN ANSWER! 3-4 pages not including cover page or reference page. It is your first six months at your new job as an HR assistant at Groceries for You, a home delivery grocery service. When you ask the HR director, Chang, about performance evaluations, he just rolls his eyes and tells you to schedule a meeting in his Outlook calendar to discuss them. In the meantime, you gather some data that might be helpful in your discussion with Chang. Number of managers 4 Number of employees 82 Average span of control Delivery—38 Warehouse—24 Marketing/technology—16 Job types 11—customer service 1—delivery manager 1—warehouse manager 1—marketing and technology manager 38—delivery drivers 24—warehouse workers 1—tech support 5—marketing and website design When you meet, Chang is very forward with you about the current process. “Right now, managers groan when they are told they need to complete evaluations. The evaluations are general—we use the same form for all jobs in the organization. It appears that promotion decisions are not based on the evaluations but instead tend to be based on subjective criteria, such as how well the manager likes the individual. We really need to get a handle on this system, but I haven’t had the time to do it. I am hoping you can make some recommendations for our system and present them to me and then to the managers during next month’s meeting. Can you do this?” 1. Detail each step you will take as you develop a new performance evaluation system. 2. Identify specifics such as source, type of rating system, and criteria plans for each job category. Discuss budget for each performance evaluation. Address how you will obtain management buy-in for the new process. 3. Develop PowerPoint slides for your presentation to management about your proposed process and forms.

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1. Performance evaluation is a key aspect in determining the contributions made by individual employees as outlined in their job descriptions. It is the methodical process of examining how well employees are executing their duties (Portolese). In order to achieve this a number of activities will have to take place in order to develop a performance appraisal system: a. The first key step is establishing the purpose of the appraisal process. This entails capturing the core functions and purpose to be served by the evaluation system. It is important that enough data is available to provide the structures to be used in evaluation. b. Seeking full support/commitment from the top level management to give authority to proceed with the process to ensure smooth running process during the design and implementation of the evaluation.